Case Study: SHORE Solutions achieves faster onboarding and increased profitability with SAP SuccessFactors

Accelerating Onboarding and Driving Profitability with SAP SuccessFactors Solutions

SHORE Solutions, a Manila-based business process outsourcing provider operating multiple contact centers and employing mainly millennials, faced the challenge of rapidly hiring, training, and redeploying multiskilled staff to serve diverse global clients while keeping employees engaged and cost-effective. To accelerate onboarding and reduce time to revenue, SHORE turned to SAP SuccessFactors, implementing cloud HR and learning tools to support recruiting and workforce development.

SAP SuccessFactors deployed a suite including Employee Central, Learning, Performance & Goals, Succession & Development, Workforce Analytics, and the SAP Jam social platform to create one system of record, mobile collaboration, and real-time analytics. The solution let SHORE onboard up to 100 employees per week, train new hires to start generating revenue in about two weeks, and lift engagement response by 30%, while providing scalable, cost-effective cloud capabilities and measurable productivity and profitability per employee.

SHORE Solutions

Darcy Lalonde

Chief Executive Officer