Case Study: Max Life Insurance achieves faster, customer‑obsessed service and workforce digitalization with SAP SuccessFactors HXM Suite

How Max Life Insurance implemented SAP SuccessFactors HXM Suite to manage entire hire-to-retire process, including talent management and development, for 15,000 employees

Max Life Insurance, a Delhi-based insurer with 15,000 employees, needed a robust cloud platform to manage end-to-end hire-to-retire processes, boost productivity through reskilling, and support a hybrid, self-service employee experience. To address these challenges they selected SAP SuccessFactors, implementing the SAP SuccessFactors HXM Suite and consulting services to replace third-party HR software and centralize talent management.

SAP SuccessFactors, working with consulting partner YASH Technologies, integrated the HXM Suite with satellite systems and completed the deployment in 28 weeks, migrating 15,000 employees. The implementation improved access to policies, appraisals, career road maps and internal job openings, enhanced operational productivity and a 360-degree employee experience, and strengthened confidentiality — enabling Max Life Insurance to deliver faster, more customer-obsessed services.

Max Life Insurance

Abhishek Bansal

Ciso And Head Of Non