Case Study: ASK Co. achieves smooth public-cloud onboarding and enhanced operational efficiency with SAP SuccessFactors

ASK Co., Ltd: Embarking on the Public Cloud journey effectively and smoothly with SAP Preferred Success

ASK Co., a South Korea–based cosmetics manufacturer and direct seller (95 employees), faced a complex first-time SAP implementation of SAP S/4HANA Cloud, Public Edition with SAP Multi‑bank Connectivity. As Korea’s first customer to deploy MBC and working with a partner new to S/4HANA Cloud Public Edition, ASK Co. needed accurate, timely onboarding guidance to identify pre–go‑live risks and navigate integration and legal requirements. SAP SuccessFactors supported ASK Co. through this public cloud journey, providing SAP Preferred Success–style customer success partner (CSP) guidance and rapid escalation paths.

SAP SuccessFactors delivered hands‑on CSP support, rapid escalation to the global team, and targeted enablement (including Embedded Analytics and Advanced Financial Closing reviews), which identified critical issues before go‑live, stabilized onboarding, and kept the project on schedule. Post‑go‑live assistance helped streamline financial reporting, reduce manual effort, expand Multi‑bank Connectivity to international branches, and simplify upgrade preparation with customer‑specific impact reports—demonstrating improved operational efficiency and reduced go‑live and upgrade risk under SAP SuccessFactors’ guidance.