Case Study: Bosch Rexroth achieves business process excellence with SAP SuccessFactors

How Bosch Rexroth is working with the SAP Customer Success organization to harness the capabilities of SAP Signavio Process Transformation Suite

Bosch Rexroth, a global industrial manufacturing company, needed more transparent, digitalized and data‑driven business processes to support complex operations. To address this, Bosch Rexroth adopted the SAP Signavio Process Transformation Suite and engaged SAP’s customer success services; the vendor SAP SuccessFactors was involved through SAP Services and Support to help drive the transformation.

SAP SuccessFactors provided a dedicated Customer Success Manager and ongoing access to SAP Signavio expertise, delivering instant support, guidance and best‑practice enablement. As a result, Bosch Rexroth has strengthened process transparency and positioned itself to use data, pattern- and behavior‑recognition algorithms for automated decision support in volatile situations; while no specific KPIs were published, the engagement has accelerated continuous process optimization under SAP SuccessFactors’ customer success support.

Bosch Rexroth

Robert Schumann

Director Business Process Excellence