Case Study: Tata AIG achieves 30% increase in employee productivity with SAP SuccessFactors

Empowering Employees Through SAP SuccessFactors Solutions

Tata AIG General Insurance Company Limited, a Mumbai-based insurer with 8,000 employees and US$2.3 billion in revenue, struggled with fragmented, maintenance-heavy HR systems that lacked a mobile-friendly UI and employee self-service, causing broken transactions, low efficiency, and high recurring costs. To modernize its hire-to-retire processes, Tata AIG chose SAP SuccessFactors, deploying the SAP® SuccessFactors® Human Experience Management Suite.

SAP SuccessFactors (implemented with partner Stepping Cloud) integrated 12 platforms and 79 additional integrations and bots, enabled front-end configuration, and fully digitalized the hire-to-retire journey with a user-friendly mobile UI. The deployment drove 100% system adoption in two weeks and delivered measurable impact: 33% lower maintenance costs, 30% reduction in cost per hire, 45% reduction in offer dropout (and a 45% rise in referrals), a 75% cut in consultant hiring, 18% lower attrition, and a 30% boost in employee productivity.

Tata AIG

Jitesh Bawa

Chief Human Resource Officer