Case Study: Eurobank achieves 80% faster process documentation and a smooth SAP S/4HANA transition with SAP HANA

Supporting Financial Transformation with SAP Workforce Performance Builder

Eurobank Ergasias S.A., a major Greek bank serving retail, personal and private customers, needed to modernize its legacy systems and training materials as it migrated to SAP S/4HANA. The challenge was to document the new ERP solution and provide clear, scalable guidance for a large, distributed user base to ensure a smooth transition and maximize the new system’s value.

Eurobank implemented SAP Workforce Performance Builder with context-sensitive help to create transaction documentation and user guidance, producing more than 100 training assets within the first six months and accelerating process documentation by about 80%. The friendly, in‑task guidance reduced user errors and first-/second‑level support costs, improved overall efficiency, and produced multipurpose documentation useful for compliance, redeployments, and future implementations.

Eurobank

Alvertos Taraboulous

Head of Greek Accounting and Group Tax