Case Study: State of Illinois achieves restored database connectivity and uninterrupted services with SAP HANA

Shoring up critical business operations and maintaining smooth customer experiences

Dell Technologies, supporting the State of Illinois' IT infrastructure, engaged SAP Technical Support after a statewide data refresh changed tenant SQL ports and disrupted database replication and remote data access, threatening critical business operations for state services.

SAP Technical Support led a coordinated fix: a Microsoft Teams walkthrough on changing ports via SQL commands or the SAP HANA cockpit, simultaneous port updates across all affected tenant databases, and delivery of a how‑to guide plus a help‑portal link. The ports were reverted, business operations returned to normal, and Dell praised the team's professionalism and expertise in resolving the issue.

State of Illinois

Carole Jarman

Senior Manager