Case Study: CenterPoint Energy achieves faster analytics and improved customer service with SAP HANA

Powering High-Quality Customer Service with SAP BW powered by SAP HANA

CenterPoint Energy, a Houston-based utility serving more than 5 million homes and businesses, faced slowing system performance and increasingly complex reporting as customer data grew exponentially. The company needed to improve how customer data was managed and delivered to business users, increase system performance, and boost reporting engagement.

CenterPoint deployed SAP Business Warehouse powered by SAP HANA along with the SAP BusinessObjects BI suite, which delivered faster data loads and fewer InfoCubes for quicker ad hoc searches. The implementation increased report development productivity by 25–30%, sped data loading by about 30%, improved analytics and decision making, and drove higher user adoption of self-service reporting.

CenterPoint Energy

Steven Pratt

Corporate Technology Officer