Case Study: NEOM achieves an intelligent enterprise and 70% procurement efficiency gains with SAP HANA

NEOM Building a Futuristic, Cognitive Urban Area That Reimagines Urban Life

NEOM is a new, multi-city region being built in northwest Saudi Arabia to reimagine urban life with cognitive, zero‑carbon cities. As the organization responsible for planning, procurement and municipal services for a project with thousands of suppliers and rapid organizational growth, NEOM outgrew manual, paper‑based processes and needed a single, real‑time system to streamline procure‑to‑pay, accelerate employee onboarding and reimbursements, and provide financial transparency for investors and government.

To meet those needs NEOM deployed SAP S/4HANA as its digital foundation and a suite of SAP cloud solutions—including SAP Ariba, SuccessFactors, Concur, SAP Analytics Cloud and BW/4HANA—hosted on SAP HANA Enterprise Cloud. The transformation delivered an intelligent enterprise with unified data, cutting supplier registration time by ~80%, raising procurement efficiency by ~70%, integrating ~3,000 suppliers on Ariba, reducing expense reimbursement to 1–5 days, enabling 100% employee use of a procurement chatbot, faster reporting, and the ability to spin off new companies rapidly.

NEOM

Abdi Jibril

Director of Corporate Applications