SAP HANA
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Case Study: La Poste achieves faster issue resolution and improved customer service with SAP HANA
A SAP HANA Case Study
La Poste, Services Mail Parcels Branch Improving Customer Service with a Unified Technology Platform
La Poste’s Services Mail Parcels Branch, one of the world’s largest postal networks, faced fragmented, slow reporting that hindered visibility into deliveries, encouraged “shadow IT,” and limited its ability to expand and respond to service issues. The organization needed a single, reliable source of up-to-date tracking and operational intelligence to improve customer service and support new market and reporting requirements.
La Poste implemented a unified business-intelligence platform based on SAP Business Technology Platform with SAP HANA and SAP BW, consolidating multiple BI instances and retiring third-party tools in an agile seven‑month rollout. The solution delivered 360° operational visibility and real-time tracking, cut report generation to seconds, reduced IT costs by more than 80% (to roughly one‑sixth of previous back‑end costs), eliminated many shadow‑IT solutions, and enabled faster issue resolution and more agile reporting across the business.
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La Poste
Eric Brun
Head of Business Intelligence Solutions, Services Mail Parcels Branch