Case Study: Colsubsidio achieves 100% BI adoption and a 10-point NPS lift with SAP HANA

Improving the quality of life with advanced technology to foster a better future for all

Colsubsidio is a Bogotá‑based nonprofit serving more than 1.5 million affiliates with social services across housing, health, education and recreation. The organization faced fragmented member data across multiple technologies and unsupported legacy SAP tools, which hindered integration, advanced analytics, machine learning and fast decision‑making — hurting revenues and member satisfaction.

By implementing SAP BTP (Cloud Foundry) with SAP HANA Cloud, SAP Data Intelligence Cloud, SAP Analytics Cloud and Kyma runtime, Colsubsidio consolidated data into a single source of truth, enabled open‑source language connectivity and delivered self‑service analytics via an intelligent data app. The transformation drove 100% adoption by data teams, IT satisfaction from 83% to 95%, NPS from ~80 to 90, dramatically cut analytics lead times (months to weeks or instantaneous) and produced tangible business gains — including 143 housing units sold with better rates, higher hotel occupancy and a 2% rise in insurance revenue.

Colsubsidio

Jose Alfredo De Moya Acosta

Head of Business Intelligence and Advanced Analytics