Case Study: KMD (Denmark public-sector IT provider) achieves upgraded identity access management, lower TCO, and simplified operations with SAP HANA

How Does Upgraded Support Help Enhance and Secure an Evolving IT Landscape

KMD, a Copenhagen-based IT provider and long-standing SAP partner that supports mission-critical systems for Denmark’s public sector, needed to modernize its identity and access management and improve a complex on‑premise, cloud, and hybrid SAP landscape. The company faced the challenge of securing access for hundreds of thousands of public users, upgrading from SAP Process Integration to Process Orchestration, and finding a support model that covered its full SAP technology stack.

SAP ActiveAttention delivered expert support for the identity and access management upgrade using SAP Customer Identity and Access Management, provided migration planning and risk mitigation for the move to SAP Process Orchestration, and offered performance, database, and load‑testing expertise. As a result, KMD upgraded IAM across its multiclient environment, centralized and simplified operations after migrating to Process Orchestration, optimized hardware and costs, and established stronger governance and alignment with its SAP roadmap and digitalization goals.

KMD

Jan Hesthaven

SAP Senior Program Director