Case Study: Ercros achieves faster SAP response times and seamless migration in 6 months with SAP HANA

How Did Expert Support Service Help a Chemicals Company Improve IT Performance

Ercros SA, a Barcelona‑based chemicals manufacturer whose products reach users in more than 128 countries, operates three divisions (chlorine derivatives, intermediate chemicals, and pharmaceuticals) and runs its operations on SAP software. Facing pressure to speed up SAP application response times and integrate production systems, Ercros needed a fast, low‑risk migration to the SAP HANA platform without disrupting business operations.

Ercros used SAP Enterprise Support services — including a dedicated support advisor, continuous quality checks for the OS/DB migration and go‑live, enhanced incident management, and 24x7 Expert Chat — to guide the project. The personalized, realtime support enabled a six‑month migration and smooth go‑live with no business disruption, improving system performance and positioning the company to accelerate future innovation.

Ercros

Eduardo Gual de Diego

IT Systems Director