Case Study: COOP Consorzio Nord Ovest achieves faster performance and unified customer data with SAP HANA

How Did an Italian Grocery Retailer Get a Better View of Customers and Improve IT Performance

COOP Consorzio Nord Ovest is a major Italian grocery retailer with about 12,000 employees and €2 billion in revenue. The company faced IT performance problems caused by an aging Oracle database and rapid data growth, and customer information was scattered across multiple systems, making it hard to improve the customer experience and manage custom code.

Working with SAP Digital Business Services and using SAP Enterprise Support, COOP migrated to SAP HANA, deployed the SAP Customer Activity Repository, and used value maps and continuous quality checks to guide the transition. The result was a single source of customer truth, smaller and slower-growing databases, 17% faster reporting, higher user satisfaction, reduced admin effort, more efficient resource use, and a lower total cost of ownership.

COOP Consorzio Nord Ovest

Maurizio Caiazza

Infrastructure Management and Technical Architecture