Case Study: Toyota Motor Corporation Australia achieves 50% reduction in integration costs with SAP HANA Cloud

How Can a Cloud-Based Integration Help Give Customers the Freedom to Move

Toyota Motor Corporation Australia (TMCA), a major automotive manufacturer supporting mobility services across hundreds of subsidiaries and branches, needed to modernize its Lexus extended loyalty program. The company faced fragmented processes across SAP ERP and multiple third‑party systems and wanted an intuitive, real‑time dashboard and streamlined account management to improve employee and customer experiences.

Working with Bourne Digital, TMCA built a Cloud Rewards Management solution on SAP Business Technology Platform using SAP Integration Suite, SAP HANA Cloud, SAPUI5, SAP Cloud Portal and business‑rules services to integrate end‑to‑end processes. The new, unified IT landscape automated dealer‑to‑customer transactions, provided real‑time dashboards and better UX, cut integration costs by about 50%, sped time to market by ~30%, was delivered in 20 weeks and went live with zero reported bugs.

Toyota

Krishna Patil

Solution Architect