Case Study: Roche achieves real-time temperature management to safeguard patient safety and ensure product quality with SAP HANA

Helping safeguard patient safety with product quality using end-to-end Temperature Management

F. Hoffmann‑La Roche Ltd (Roche), the global biotechnology and diagnostics leader, faced a critical challenge: ensuring the quality and regulatory-compliant release of temperature‑sensitive medicines and materials. Cool‑chain monitoring was fragmented across warehouse and manufacturing systems and multiple third‑party logger platforms, with manual, paper‑based processes causing delays, errors and limited batch‑level visibility that risked patient safety and supply continuity.

Roche built TEMPER — a central portal that integrates third‑party temperature‑logging platforms and warehouse systems using SAP S/4HANA, SAP BTP, SAP HANA Cloud and SAP Build Process Automation — to harmonize data, automate impact calculations and assess excursions at the handling‑unit level in real time. The solution delivers intuitive, real‑time visibility and 100% automated impact assessments (covering 25,000+ batches and tracking hundreds of thousands of warehouse movements), eliminating waiting times, improving compliance and data integrity, speeding customer responses and enabling wider rollout across sites and countries.

Roche

Daniele Iacovelli

Global Head of Digital Analytics & Operational Excellence