Case Study: OILES CORPORATION achieves 99.96% system availability and major IT cost savings with SAP HANA

Expanding Operations with SAP Solution Manager and SAP Enterprise Support

Oiles Corporation, a global leader in self‑lubricating bearings based in Kanagawa, Japan (2,089 employees, €444M revenue), faced fragmented IT systems, rising global demand, growing custom code and multiple operating/databases, and limited IT operational capacity—hindering standardization and rapid incident resolution.

Working with SAP Enterprise Support, SAP Solution Manager and NTT DATA Global Solutions, Oiles consolidated SAP systems, standardized processes and improved IT service management. Results included near‑total availability (99.96%), 74% of incidents solved by the help desk, 63% lower external IT spending than the industry average, placement in the global top 15% for IT simplification, and smoother cash flow with higher customer satisfaction.

OILES CORPORATION

Kenichi Kato

Head of Information Technology and Processing