Case Study: Cintas achieves seamless 24x7 digital commerce and a unified customer view with SAP HANA

Delivering a Digital Customer Experience with SAP Solutions and SAP Hybris Commerce

Cintas Corporation, a Cincinnati-based provider of corporate uniforms, facility services, safety supplies and fire protection for more than 900,000 customers, needed to meet changing customer expectations for digital and mobile experiences. The company sought a single view of customers, a consistent experience across its four divisions, and the ability to deliver services and sales on mobile devices.

With SAP Hybris Commerce integrated into SAP ERP and SAP CRM powered by SAP HANA, Cintas created an end-to-end digital storefront and mobile sales tools that give reps real-time customer data and enable 24x7 ordering and instant routing of sales opportunities. The transformation—partnered with SAP Hybris Expert Services—boosted mobile orders by 40%, transformed 26 internal processes in a year, reduced call-center workload, improved up-/cross-selling, and now tracks some 60 million rental garments.

Cintas

Simon Foster

Senior Program Director