Case Study: Vodafone achieves significant cost efficiencies and increased automation with SAP Fieldglass

Vodafone Sets New Benchmark on Its Intelligent Enterprise Journey with SAP S/4HANA Migration and Strategic Business Model

Vodafone, a global telecommunications leader serving hundreds of millions of customers, faced a legacy back-office challenge: its single-instance SAP ECC had become slow, heavily customized and cumbersome for real‑time reporting and routine tasks. To stay competitive amid IoT, 5G and AI trends, the company needed to drive automation, standardization and clearer, KPI-driven accountability across finance, supply chain and HR while getting middle management buy‑in.

Vodafone moved its Oracle database to SAP HANA and converted its application layer to SAP S/4HANA with SAP Fiori, working with Accenture and SAP and rolling out cloud solutions (Concur, SuccessFactors, Ariba, Fieldglass) in parallel. Completed in about 18 months, the program increased automation and standardization, retired custom code, improved the user experience for tens of thousands of users, delivered measurable cost savings, and established a platform for further ML/AI-driven efficiency gains.

Vodafone

Holger Grewe

Head of Corporate Transformation