Case Study: U.S. Electric Utility Company achieves enterprise-wide workforce visibility and tens of millions in savings with SAP Fieldglass

U.S. Electric Utility Company Gains New Data Visibility into their Entire Workforce

A large regional U.S. electric utility that markets wholesale hydroelectric power relied heavily on contract labor (about 30% of its workforce and contractors in 95% of the organization). Before implementing SAP Fieldglass as part of a 2006 process-improvement initiative, the utility had no enterprise-wide visibility into contracts or rates, decentralized sourcing, difficult compliance and manual invoicing — a “Wild West” for external labor spend.

By consolidating labor spend, standardizing contracts with staffing agencies and creating an internally managed MSP on the SAP Fieldglass platform, the utility built compliance and standardized data into its process, introduced a vendor scorecard, and gained full workforce visibility. The changes delivered tens of millions in cost savings, major efficiency gains, better supplier management and actionable analytics (rate and overtime analysis), and set the stage to expand services procurement into the platform.