Case Study: Technology and Industrial Manufacturing Company achieves 99% reduction in invoice errors and saves 4,500 hours with SAP Fieldglass

SAP Fieldglass’ VMS helps Procure and Manage a Light Industrial Workforce

A global technology and industrial manufacturing company with operations in 150+ countries was managing a large light-industrial external workforce with manual, inconsistent processes across plants. The organization processed nearly 30,000 external labor invoices a year, more than 5% of which (over 1,500 invoices) contained errors, costing roughly 4,500 hours annually to correct; inconsistent timekeeping, PO handling and approval practices also caused double payments, unpaid suppliers and long PO reassignment delays.

The company implemented the SAP Fieldglass VMS to standardize procurement, timekeeping and invoicing in a single system—suppliers register workers and submit time, managers approve, and consolidated invoices flow to Accounts Payable with online correction. The error rate dropped from over 5% to 0.05% (from 1,500+ incorrect invoices to fewer than 20), saving thousands of hours, improving supplier communication and on-time payments, speeding job postings and approvals, and enabling proactive PO/contract alerts as the rollout expands.