Case Study: Pharmaceutical Benefits Company achieves 100% invoicing accuracy and 95% fill rate with SAP Fieldglass

SAP Fieldglass and Aerotek help a Leading Company in Pharmacy Benefit Management

A leading third-party verifier in pharmacy benefit management experiencing nearly 40% year-over-year growth faced an inefficient, paper-based process for managing more than 700 external workers across 20 locations. The company needed accurate, consistent invoicing and a standardized, auditable screening process that could scale quickly as it added business units through organic growth and acquisitions.

The company selected Aerotek as its MSP and SAP Fieldglass as its VMS, implemented one-on-one training and cross-functional reporting, and went live in May 2013. The combined solution delivered 100% invoicing accuracy across 20 locations, standardized hiring SOPs and monthly compliance audits, improved fill ratios from 74% to 95%, shortened payments to around Net 15, and provided real-time visibility and reporting for better budget and headcount management.