Case Study: Aerotek achieves 100% invoicing accuracy and boosts fill rate to 95% with SAP Fieldglass

SAP Fieldglass and Aerotek help a Leading Company in Pharmacy Benefit Management

A leading third-party verifier in pharmacy benefit management—growing nearly 40% annually through organic expansion and acquisitions—faced inefficient, paper-based management of more than 700 external workers across 20 locations. The company needed a scalable, auditable solution to deliver accurate, consistent invoicing and a standardized candidate screening process to ensure compliance across all sites and new business units.

The company selected Aerotek as its MSP and SAP Fieldglass as the VMS; the joint solution went live in May 2013 with one-on-one training and regular stakeholder reporting. Results included 100% invoicing accuracy, a rise in fill ratio from 74% to 95%, standardized SOPs and monthly compliance audits, faster Net 15 payments, centralized visibility and reporting for operations and talent teams, and tighter control of supplier pay and bill rates via a shared rate card.

Aerotek