Case Study: Capgemini achieves end-to-end visibility and optimized contingent workforce management with SAP Fieldglass

How Work Gets Done with Strategic Contingent Talent Management

Capgemini, a global leader in consulting, digital transformation and engineering services with 270,000 employees, relies on a growing contingent workforce (6–7% of its headcount) to access niche skills. As demand and competition for talent accelerated, the company faced fragmented, reactive hiring, limited visibility into contingent spend and performance metrics across countries, and insufficient controls for compliance and cost optimization.

To address this, Capgemini implemented the SAP Fieldglass Contingent Workforce Management solution to manage the full external-worker lifecycle. The firm now captures 85% of contingent spend in one application, achieves an 80% fulfillment rate, cut time-to-fill by about 60% (in some markets to under 10 days) and closes most job postings in under 30 days, while improving governance, reporting, compliance and strategic sourcing — supporting business continuity and enabling ongoing initiatives like a global rate card and freelancer gateway.

Capgemini

Andreas Hettwer

Vice President – Group Procurement Category Director