Case Study: HMS achieves greater visibility into external labor and services with SAP Fieldglass

HMS Gained Visibility into its Contingent Labor and Service Providers

HMS, a national leader in coordination of benefits and program integrity services for payors, supports programs in 40+ states and helps clients recover over $1 billion annually. Faced with roughly $20 million in non‑traditional labor and services spend managed manually, HMS lacked visibility into its workforce and supplier base, couldn’t capture or interpret worker data, and was unable to make strategic labor decisions.

HMS implemented SAP Fieldglass in a phased rollout—moving nearly 500 U.S. external workers in Phase I and project‑based services in Phase II—to centralize supplier and worker data. The VMS delivered clear visibility and measurable results: cost savings through supplier rationalization and better hiring conversions, stronger compliance and auditability with improved on/offboarding and tenure tracking, greater efficiency via faster time‑to‑fill and automated invoicing and reporting across SOWs, and higher supplier and candidate quality supported by metric‑driven scorecards.

HMS