Case Study: SV Sandhausen achieves faster fan checkout and shorter wait times with SAP Business One and SAP Customer Checkout

SV Sandhausen Focusing on Fans through Simple Payments with SAP Customer Checkout and SAP Business One

SV Sandhausen 1916 e.V., a German soccer club, was facing challenges with slow checkout service and a lack of centralized reporting for its food, beverage, and merchandising kiosks, particularly during high-volume match day rushes. To address this, they turned to the SAP Business One application and the integrated SAP Customer Checkout solution to professionalize their operations and improve the fan experience.

By implementing SAP Customer Checkout, the solution from SAP provided a flexible point-of-sale system that integrated directly with cashless payment terminals. This resulted in significantly faster and simpler payment processes, shorter lines, and a 100% real-time view of article stock. The implementation led to a noticeable improvement during peak times, with approximately 20% of purchases being impulse buys before the game even started.

SV Sandhausen

Michael Becker

Project Manager and Head of Marketing