Case Study: Prestige Estates Projects Ltd. improves sales and customer service with SAP Business One

Streamlining Sales, Service, and Leasing Processes with SAP Hybris Solutions

Prestige Estates Projects Ltd., a major real estate developer in India, faced the challenge of managing its expanding business with disjointed and manual sales and service processes. They needed a system to capture leads, support pre-sales activities, and provide visibility into the entire customer journey. To address this, the company chose to implement the SAP Hybris Cloud for Customer solution from vendor SAP Business One.

The SAP solution automated and standardized Prestige’s presales, sales, and service processes, giving field staff real-time access to project details. This implementation by SAP led to significant improvements, including a 20% faster customer query resolution, a 5-10% increase in lead conversion, and a 15% boost in the productivity of relationship managers.

Prestige Estates Projects Ltd.

Samit Chowdhury

Associate Vice President