Case Study: E.ON speeds up customer-level energy analytics with SAP BW powered by SAP HANA

E.ON Energie Kundenservice Getting the Most Out of Data with SAP Business Warehouse powered by SAP HANA

E.ON Energie Kundenservice, the sales and service unit of German energy supplier E.ON, faced the challenge of inefficiently analyzing its vast data from 6 million customer accounts. Its legacy systems were too slow, preventing detailed analysis and forcing the company to rely on averages rather than granular, customer-specific data. To consolidate its data warehouses and gain faster insights, the company turned to vendor SAP and its SAP Business Warehouse application powered by SAP HANA.

SAP, with its partners, implemented a solution that merged the customer's data warehouses and migrated them to the SAP HANA platform, deploying it in the SAP HANA Enterprise Cloud. This provided a massive performance increase, reducing query response times by up to 99% and data load times by 62%. For E.ON, the solution enabled precise identification of overdue invoices, leading to the recovery of millions of euros, and laid a future-proof foundation for advanced analytics and smart metering.

E.ON

Andreas Götz

Retail Solutions Germany