Case Study: Softcat achieves 96% customer satisfaction and wins new business with SAP Ariba (Ariba Network)

Using an Integrated Intelligent Business Network to Attract New Business

Softcat PLC is a UK-based IT reseller with more than 25 years’ experience delivering infrastructure and services across the public and private sectors. Facing intense competition where price alone wasn’t enough, Softcat needed a common, global integration approach to streamline commerce and win new business, so it adopted SAP Ariba solutions and the Ariba Network.

By implementing SAP Ariba Commerce Automation & Integration, Ariba Network and Ariba Discovery and integrating its ERP, Softcat centralized orders, automated document handling, standardized processes and reduced manual errors. The company now transacts with 35+ customers on a single e‑commerce platform, achieved a 96% customer satisfaction rating, won additional business through Ariba’s ubiquity and reduced internal administration and resource costs.

Softcat

Steve Reeves

eBusiness Specialist