Case Study: Swisscom AG achieves total spend visibility, 100% e‑invoicing and €3.5M savings with SAP Ariba and SAP Fieldglass

Swisscom AG - Customer Case Study

Swisscom AG, Switzerland’s leading telecommunications provider with more than 19,000 employees, needed a single, clear view of total spend across procurement and external talent and wanted to boost visibility and operational efficiency across sourcing and workforce management.

By implementing SAP Ariba and SAP Fieldglass Contingent Workforce Management, Swisscom achieved 100% e‑invoice management, centralized control of €105 million in contingent spend across 16,000 contracted employees, and realized €3.5 million in savings from rate optimization; supplier emails and calls were reduced and risk management and compliance were strengthened, delivering the visibility and efficiency the company sought.

Swisscom AG

Beat Zurbuchen

Strategic Supply Chain Project Manager