Case Study: Aviva achieves smarter supplier management and reduced contract risk with SAP Ariba

Smarter Supplier Management through Collaboration

Aviva, the UK’s largest insurer, faced a complex and diverse supply chain with unclear supplier ownership, inconsistent contract data and limited collaboration—making risk management, auditability and monitoring of key suppliers difficult. Senior sponsorship was identified as essential to drive the required change.

By implementing Ariba Contract Management and Ariba Supplier Performance Management (covering at least 80% of spend and all high‑risk arrangements), Aviva classified suppliers by risk and spend, standardized performance processes and used Ariba support resources to drive adoption. The programme produced a consistent, auditable contract framework with clear accountability, enabled ~350 people to collaborate on common tools, delivered compliance reports to dashboards/inboxes, and reduced supplier and contract risk.

Aviva