Case Study: PTT ICT Solutions Company Limited achieves 88% faster PO processing and 100% paperless transactions with SAP Ariba

PTT ICT Solutions Company Limited Improving Quality of Service through Systematic Processes

PTT ICT Solutions Co., Ltd., a Bangkok-based high-tech ICT services provider for the PTT Group, struggled with manual purchase-order processes that led to lost POs, poor traceability and delays when key staff were absent—undermining timely, accurate customer service.

By joining the Ariba Network PTT ICT automated and standardized PO handling, eliminating lost orders and going 100% paperless; acknowledgement time dropped from 2–3 hours to 15–20 minutes (an 88% reduction), resulting in faster responses, fewer errors and lower resource requirements.

PTT ICT Solutions Company Limited

Nattaphon Supalasret

Senior Solution Management Officer