Case Study: Lyreco achieves 99.3% service rate and scalable digital ordering with SAP Ariba

Managing 80% of business transactions better to promote stronger customer relationships

Lyreco, a global distributor of workplace supplies with more than 7,500 products and next‑day delivery in 42 countries, serves 350 buyer companies that need the right goods to keep workplaces productive, safe, and clean. As B2B e‑commerce expanded, Lyreco faced growing demand to scale digital ordering, efficient EDI connections, and streamlined supplier collaboration to meet buyers’ expectations.

Using SAP Ariba solutions and supplier‑enablement services, Lyreco standardized ordering and invoicing, sped customer onboarding, and connected suppliers and buyers on Ariba Network. The result was a superior customer experience: 80% of transactions are now digital (web and EDI), Lyreco delivers 250,000 boxes daily with a 99.3% service rate, and buyer–supplier relationships run more smoothly.

Lyreco

Renaud Colas

E-Business Manager