Case Study: LYRECO achieves streamlined order-to-invoice efficiency and reduced days sales outstanding with SAP Ariba

Lyreco Automating Processes to Create Efficiency Across Continents with the Ariba Network

LYRECO, the European leader in B2B office-supply distribution (9,000 employees, €2 billion revenue), handles high volumes—about 63,000 orders daily—and needed to manage hundreds of diverse EDI requests each year while often acting as a pilot supplier for e‑business implementations. These varied customer requirements made order-to-invoice processing and customer service increasingly complex.

To address this, LYRECO joined the SAP Ariba Network and deployed Ariba Punchout, supported by e‑business teams across 29 countries to migrate customers to online ordering. The result was reduced manual intervention, an integrated order-to-invoice flow with smoother invoice reconciliation, fewer returns and days sales outstanding, lower costs, fewer customer service calls, and higher customer satisfaction.

Lyreco

Jean Sion

Group E-Procurement Manager