Case Study: Exceptional Service and Supply achieves multimillion-dollar contracts and new global customers with SAP Ariba

Leveraging World’s Business Commerce Network to Connect with New Customers and Business Opportunities

Exceptional Service and Supply Ltd. (ESS) is an Angola-based logistics and facilities-management company serving the petroleum industry that helps international firms operate in the local market. ESS faced antiquated local procurement practices—RFQs posted in newspapers, limited marketing platforms, and concerns about transparency—making it hard to access multinational opportunities and compete fairly.

ESS joined the SAP Ariba Network and later signed up for Ariba Discovery, using the platform to bid for multinational contracts. Within 45 days it won a multimillion-dollar contract; the transparent, seamless process gave ESS a competitive advantage, dramatically increased qualified leads, and positioned the company to pursue more international deals and work directly with headquarters.

Exceptional Service and Supply

Alex Thomson-Payan

Founder and President