Case Study: Grainger achieves significant sales growth and customer procurement cost savings with SAP Ariba

Leveraging Ariba to Deliver a Best-in-Class Customer Experience

Grainger, North America’s leading broad-line distributor of maintenance, repair and operating (MRO) products, faced the challenge of expanding reach within large, multi-site customer accounts that use e-procurement platforms and helping customers reduce internal transaction costs and inefficiencies through automation.

To address this, Grainger joined the Ariba Network—offering PunchOut, Express and hosted content, ordering, order acknowledgement, invoice integration and electronic payment—earned Ariba Ready Platinum status, and worked with customers on tailored e-procurement strategies and change management. As a result, sales via Ariba have grown steadily over four years (with several customers posting triple-digit growth) and customers have realized significant savings by consolidating MRO spend with Grainger through the Ariba solution.

Grainger

Paul Miller

Vice President eCommerce