Case Study: ARC Document Solutions achieves 90% reduction in manual processes and faster procure-to-pay with SAP Ariba

Improving Customer Collaboration Through Greater Operational Efficiency

ARC Document Solutions Pvt. Ltd., the Kolkata-based arm of a global document-imaging company, needed to modernize procurement to improve customer collaboration. Manual buying, approvals, and invoicing caused long supplier-payment delays (over 100 days), limited order visibility, and costly operational inefficiencies that hurt productivity and growth.

By adopting the Ariba Network as a single digital marketplace, ARC automated procure-to-pay processes, gained better data visibility, and streamlined supplier interactions. The company now processes about 20,000 purchase orders and invoices annually (over $25M in transactions), cut manual document handling by more than 90%, freed a dozen+ staff for value-added work, accelerated RFPs and contract negotiations, and realized measurable cost savings and business growth.

ARC Document Solutions

Prasanna Venkatesan

Vice President, Head of Operations