Case Study: Komatsu Mining Corp. achieves same-day order and invoice processing with SAP Ariba

How Does a Mining Industry Supplier Maximize Value for Customers with Modern Order-to-Cash Processes

Komatsu Mining Corp. Group, based in Germiston, South Africa, designs and manufactures large surface and underground mining equipment for customers worldwide. With a significant growth agenda, the company needed to modernize its order-to-cash processes to speed ordering and invoicing and improve customer satisfaction.

Komatsu implemented the SAP Ariba Network to streamline orders, invoices, and payments. The solution reduced processing time from about seven days to same-day responses, provided a single dashboard with end-to-end visibility and remittance prediction, improved payment terms and cash-flow predictability, increased user satisfaction with an intuitive interface, and expanded opportunities to connect with customers globally.

Komatsu Mining Corp.

Kits Guerra

GBS Applications