Case Study: Xpedx achieves 20% year-over-year e‑business growth and streamlined order-to-invoice processes with SAP Ariba

Faster Implementation and Streamlined Processes Drive Sales Growth

xpedx, a leading global distributor of printing papers, packaging and cleaning supplies with more than $7 billion in revenue and 75,000+ business customers, needed a faster, more efficient way to manage diverse sales channels (catalogs, websites and 150+ North American stores). One-off customer implementations were taking six to eight months, driving up costs and slowing the order-to-invoice cycle, limiting the company’s ability to scale e-business without increasing support and sales expenses.

By joining the Ariba Network and the Ariba Ready Platinum program and building an e-business help desk, xpedx reduced integrations to weeks, automated order-to-invoice processing and lowered upfront investment and support costs. The changes helped drive 20% annual e-business growth, achieved a 99% electronic ordering accuracy rate, and freed customer service to focus on selling the company’s 100,000+ products and specialized services.

Xpedx

David Wallace

Director of Customer Service and eBusiness