Case Study: Gexpro achieves stronger customer relationships and faster order-to-cash with SAP Ariba

E-business Strengthens Relationships Expands New Opportunities

Gexpro, part of the Rexel Group and one of the largest electrical distributors serving electrical contractors and industrial OEMs/MROs, needed to respond to customers’ growing demand for streamlined procurement and payment. The company faced the challenge of building a comprehensive e-business strategy that could be customized and managed for each customer implementation.

Gexpro formed a dedicated Customer Solutions team and integrated with the Ariba Network (including PunchOut, electronic POs, acknowledgments, change orders, advanced ship notices and invoices), while using Ariba Discovery and outreach to promote its capabilities. The result: Gexpro is positioned as a business partner rather than just a distributor, with automated order-to-cash processes that cut manual data entry, reduce errors and costs, speed transactions, and enable flexible services like on-site inventory, platform integrations and catalog solutions—strengthening its competitive advantage.

Gexpro

Jeremy Kren

Manager, Customer Solutions