Case Study: Hewlett Packard achieves faster order-to-cash and reduced DSO with SAP Ariba

Consultative Model Accelerates Order‐to‐Cash Cycle

Hewlett Packard (HP), a global provider of IT infrastructure, personal computing and printing solutions with catalogs in 43 currencies and nine languages, needed to scale its eBusiness across more than 150 customer integrations. The company sought accurate customer catalogs, efficient order acceptance and streamlined invoice/payment reconciliation while working with buyers, platform vendors and finance partners to expand capabilities and market coverage.

Adopting a consultative, holistic integration model and leveraging the Ariba Network (including Ariba PunchOut), HP automated catalog management, order handling, confirmations, asset management and eInvoicing—transitioning from a supplier-driven site to customer partnerships. This approach accelerated the order-to-cash cycle, cut order-entry and processing costs, enabled orders to be released on receipt, improved visibility and forecasting, reduced DSO and invoice disputes, and delivered scalable global integration as a competitive advantage.

Hewlett Packard

Tom Cline

Manager eBusiness, PSG Volume Sales