Case Study: Swisscom AG achieves proactive, end-to-end procurement control and 100% e‑invoice management with SAP Ariba

Achieving proactive procurement by moving SRM to SAP Ariba solutions

Swisscom AG, a leading Swiss telecommunications and IT provider, faced a “reactive procurement” problem: requisitioners were negotiating with suppliers before procurement governance could review purchases, leaving the company without clear end-to-end visibility or control over spend and external labor.

By migrating from SAP Supplier Relationship Management (SRM) to SAP Ariba cloud solutions, Swisscom created a proactive procurement model with centralized visibility and control, reduced the volume of supplier emails and phone calls, simplified the user experience via Ariba guided buying, and achieved 100% e-invoice management through a partnership with SAP Ariba Services.

Swisscom AG