Case Study: a leading U.S. healthcare company reduces in-person visits with Santex's AI-enabled self-managed care platform

Leading U.S. Healthcare Company improves pain by 71% with Santex

Santex worked with a leading U.S. healthcare company that sought to reduce the need for in-person patient visits. The challenge was to develop a new product enabling clinicians to send patients self-managed care plans, allowing patients to report their outcomes while giving clinicians the ability to monitor progress and receive alerts.

The solution implemented by Santex was a dual-platform system featuring a clinician portal for creating and customizing care plans and a patient web application. Key features included AI-powered exercise feedback with real-time risk detection and a dashboard for tracking patient progress. This solution achieved significant measurable impact, including a 71% reported improvement in pain, a 66% improvement in function, and a 92% customer satisfaction score.