Case Study: VOW, Inc. keeps independent pharmacies competitive with Sangoma TalkRx

TalkRx Keeping Independent Pharmacies Competitive

VOW, Inc. needed a cost-effective way to help independent pharmacies compete with large chains and mail-order providers while meeting growing customer expectations for phone-based refills, reminders, and access to prescription information. To support this, VOW worked with Sangoma and 888VoIP on its TalkRx integrated telephony and pharmacy management platform.

Sangoma’s A200, A400, and A10x boards were built into TalkRx to provide reliable IVR and VoIP service, caller-ID routing, call recording, voicemail archiving, fax integration, and flexible outbound messaging. The result was a highly dependable solution that was easy to deploy and use, improved customer service and staff efficiency, and delivered clear voice quality with minimal maintenance; VOW said Sangoma’s hardware quality, stability, and support were unmatched.

VOW, Inc.

Chip Simmons

President and CEO