Case Study: Prudent Corporate Advisory Services achieves world-class contact center performance with Sangoma

Prudent in India Achieves World-Class Contact Center Setup with Sangoma

Prudent Corporate Advisory Services Ltd., a leading wealth management company in India, needed to modernize its customer support operations as call volumes grew. Its toll-free support line was running on a primitive dialer without modern integration or reporting, leading to missed-call tracking issues, manual reporting, longer wait times, and higher agent attrition. Sangoma was involved through its voice and data infrastructure, including the Sangoma A101 1-port E1 card.

Sangoma’s solution, implemented by Elision, transformed Prudent’s call center into an automated, state-of-the-art contact center with manual and predictive dialing, call recording, real-time reporting, call barging/whispering, and historical reporting. Using a server, PRI line, and Sangoma A101 card for the 30+ seat setup, the deployment improved digital call quality, boosted agent productivity by 80%, reduced dropped calls by 50.5%, and cut agent attrition by 100%, while increasing investor satisfaction.

Prudent Corporate Advisory Services Ltd.

Herat Gandhi

Customer Service Head