Case Study: Parts Authority achieves complete system failover with Sangoma FreePBX

Parts Authority Gains Complete System Failover with FreePBX

Parts Authority, a New York-based auto parts retailer with more than 70 locations, needed a simpler and more reliable way to manage its growing phone environment. After moving from traditional telephony to Asterisk-based VoIP, the company struggled with poor call quality, dropped calls, and the complexity of managing dozens of PBXs with a small support team. It also lacked automated disaster recovery and failover, prompting a move to Sangoma and FreePBX.

Sangoma implemented FreePBX along with SBCs and SIP trunking to consolidate Parts Authority’s phone systems into regional PBXs with built-in redundancy and disaster recovery. The new setup reduced about 50 PBXs to three primary regional PBXs plus backup PBXs, cut dropped/missed call rates from 3–5% to under 1%, and reduced phone system management from four people to one. Parts Authority also gained complete failover, easier phone provisioning, and better reporting and maintenance.

Parts Authority

Robert Pesiri

Chief Technology Officer