Case Study: FormFast achieves faster, automated customer service with Sangoma Switchvox

FormFast saves 30 minutes of downtime recovery with Sangoma

FormFast (now Interlace Health), a developer of medical documentation software, faced the challenge of replacing its outdated 15-year-old Nortel phone system. While the technical company considered building a custom solution with Asterisk, they found the process would be too time-consuming. They sought a preconfigured, affordable system that offered advanced features without the need for extensive development.

Sangoma provided its Switchvox on-premises phone system, which delivered the desired Asterisk-based features at a significantly lower cost than other proprietary systems. The solution resulted in easier remote setup for employees and seamless integration with Salesforce. This eliminated manual, error-prone processes and provided customer service representatives with immediate access to customer records, greatly improving efficiency and the quality of support from their dispersed team.

FormFast (now Interlace Health)