Case Study: VIS Networks achieves a high-quality government contact center with Sangoma FreePBX

An Indian State Government Department Achieves a First-rate Contact Center Using Sangoma FreePBX Phone System

VIS Networks, a leading system integrator, worked with an Indian State Government Department that needed a secure, reliable, and cost-effective in-house inbound and outbound calling solution for its 40-agent helpdesk. The department was looking to unify PSTN calling with its contact center application on a single platform, while maintaining high voice quality and uptime.

VIS Networks implemented a customized contact center solution using the Sangoma FreePBX phone system and a Sangoma 2-port A102 PRI card for failover to E1. The Sangoma-based setup delivered seamless inbound and outbound calling, HD voice quality, and an easy-to-maintain, highly cost-effective environment, with the customer planning to expand the contact center and continue using Sangoma solutions.

VIS Networks