Case Study: The Phone Support achieves zero downtime with Sangoma Vega 400

A Leading Customer Support Center Experiences Zero Downtime Since Deploying Sangoma Vega 400G

The Phone Support, an international customer support center based in Jaipur, India, needed to upgrade its 8 PRI lines and protect its high-volume call operations from failovers and downtime. Working with Sangoma’s partner Elision TechnoLab LLP, the company looked for a reliable SIP-to-TDM media gateway and a scalable solution for its 200+ seat call center.

Sangoma implemented the Vega 400G redundant gateway with high availability for The Phone Support, giving the business automatic failover, bypass routing, and stable PRI-to-VoIP connectivity. The result was zero downtime over the past two years, lower operating costs, improved voice quality, and a 200% increase in revenue over 24 months, with higher customer satisfaction as well.

The Phone Support

Apoorv Garg

Chief Financial Officer