Case Study: TWT S.p.A. achieves restored and protected Quality of Experience with Sandvine Fairshare Traffic Management

TWT Protects Service Quality

TWT S.p.A., an Italian communications provider serving resellers, carriers and corporate clients, began receiving increased complaints from business subscribers about falling service quality. Sandvine’s business intelligence tools showed that large Microsoft “Patch Tuesday” downloads were saturating wholesale links and degrading real-time, business‑critical applications.

Using Sandvine’s insights, TWT deployed Fairshare Traffic Management with the QualityGuard feature to continuously measure QoE and, in real time and in a regulatory‑compliant way, redistribute bandwidth to protect sensitive applications during congestion. After implementation, support calls stopped and TWT reported clear improvements in overall QoE, network efficiency and data delivery.

TWT

Brian Turnbow

Network Manager